I am in Miami with my son to see the Miami Dolphins play on
Monday Night Football.
Yesterday, we ate at absolutely the worst Chinese restaurant of
all time. The food was plain, old, and just terrible. This place
was the complete opposite of excellence in action. Besides the
horrific food, I overhead the following interaction between a
staff member and a customer who was placing a take-out order
over the phone:
"No, unless you order soup, we do not give out the little crispy
noodles. Yes, I know when you come into the restaurant they are
on the table and you get them whether you order soup or not but
our policy is to not give them on takeout orders unless you get
soup."
Now, this customer ordered a substantial amount of food for
takeout and this fool would not throw in a bag of noodles that
probably cost twenty-five cents! (I did feel for her, not because
she wasn't going to get her crispy noodles, but rather she was
going to be eating the food she ordered.)
This restaurant simply did not care about their food, their
service, or their customers. And I can make a virtual certain bet
that they won't be in business much longer. Of course, they'll
blame something else rather than themselves.
It is important that our businesses are client-centered and that
our focus is not just on profits but what is best for our clients
who put their trust in us.
A simple but important lesson.
Have a great day.
To your success and fulfillment,
~Dave Dee
P.S., It goes without saying that I am an advocate for creating
and protecting wealth. As you know, protecting your wealth,
specifically for your children’s sake, is of utmost
importance.
I'd like to share the perfect resource for you. My friend and
platinum coaching member Patti Handy is a Money Coach for Teens.
She offers leading edge tools that teach your teens how to save,
invest, manage, and make money.
Patti is hosting a FREE teleseminar, September 24th, that
you don't want to miss! This is a must attend call for all
parents who want to create money savvy teens. Learn more
and register today at http://www.creatingwealthyteens.com
You'll be really glad you did.
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~Dave
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